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Categories

Shipping & Returns

 

Email: sales@thenavyknot.com

 

Our preferred contact method is email.  We will respond promptly.   Written details allow us to provide a more detailed and accurate response. 



Returns Policy

Personalized items are not eligible for return. We will accept any non - personalized items for any reason within 10 days of you recieving your package. If the return is a result of our error, we will hapily cover the return shipping cost. If you are returning the item for any other reason, unfortunately we are unable to cover the shipping costs. 

You should expect to receive your refund within one week  to ten days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Please double check all details prior to submitting an order.   Our automated process begins immediately and  does not allow time for changes. Standard in stock items will ship within 3 - 5 business days.   Personalized Blankets and Flags require 7 - 10 working days.   You may receive updates as your item moves through production.  When the order has shipped you will receive an email with the tracking information.

If for any reason you are unhappy with our product or service you have recieved please contact us. 

Email: sales@thenavyknot.com

Our preferred contact method is email.  We will respond promptly.   Written details allow us to provide a more detailed and accurate response.